Refund policy

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange.

To be eligible for a return/exchange, your item must be in the same
condition that you received it, unworn or unused, with tags still
attached. Returned items that do not meet the above criteria will be
returned back to you at your own expense. 

To start a
return/exchange, you can contact us at info@jrcollective.co , message
us via Instagram @jrcollective_ or submit a form via our website. If
your request is accepted, we’ll send you instructions on how and where
to send your package. Items sent back to us without first requesting a
return will not be accepted.

Please note:

- Returns are at your own expense.

- We recommend you use a tracked service. 

You can always contact us for any return questions at info@jrcollective.co or contact us via the ways mentioned previously. We are always happy to help!

Damages and issues
Please inspect your order upon
arrival and contact us immediately if the item is damaged or if you
receive the wrong item, so that we can get this sorted for you as soon
as possible. Please note that if the item has been worn and subsequently becomes damaged, we cannot offer an exchange or refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.